Who we are
Chilli Badminton runs badminton coaching and social sessions in Sydney, Australia. Questions? Email ask@chillibadminton.com.
What we collect
- Your name and contact details, kept in our private club records.
- Photos and video recorded at our sessions, including on court.
- Coaching notes about your games.
- Your check-ins at our sessions.
- What you have paid and what is still owing.
- Our head coach’s spoken reviews of match videos.
Our footage
All photos and video recorded at Chilli Badminton sessions, including on court, are owned by Chilli Badminton. We use them to coach you, to review your games, and to promote the club.
How we use it
- To give you coaching feedback and match reviews.
- Our coaches use our own app, Chilli Tagger, to tag match videos and upload them to the Chilli Badminton YouTube channel as “Unlisted”, so only people with the link can watch them. We link each video to the players in it in our private club records.
Checking in
When you come to a session, you can check yourself in on your phone, at our check-in page or by scanning the QR code at the venue.
- Heat Check sessions: we ask for your first and last name, mobile number, email and which session you’re at.
- Classes: we ask for your mobile number or email. If you’re new, we also ask for your first and last name.
We use this to know who is on court, to run the games, and to keep your attendance in our club records. The check-in page never shows anyone else’s details. It only shows the name you typed yourself.
After a Heat Check, we may email you your results for the night (games played, wins and losses) with a link to your player page.
Payments
We keep a record of what you have paid and what is still owing for your classes, in our private club records.
Voice reviews
Our head coach sometimes records spoken commentary while reviewing a match video. The recording is kept with the video in our private club records. Players in that video can play it back in the Player Hub. We don’t publish these recordings.
Player Hub
Students can have an account on our Player Hub (player.chillibadminton.com). We create your account from our club records, so you can only join if we invite you.
In the Player Hub you can see and change your own details: name, preferred name, email, mobile, age, gender, emergency contact and profile photo. Your changes update our club records straight away, and our coaches are told about them.
Other students can only see your preferred name and photo, and only if you turn that on. It is off unless you turn it on. Coaches can remove a photo that isn’t suitable.
To keep your account safe, we record sign-ins, the type of device used (for example “Chrome on Windows”) and the network address. We do not track your location. We email you if someone signs in from a new device, or if your password or sign-in email changes.
We keep a full history of changes to your Player Hub account, so we can always check who changed what and when. We keep this history even if your account is closed.
YouTube
Chilli Tagger uses YouTube API Services to upload our match videos. By watching or using these videos you agree to the YouTube Terms of Service. Google’s Privacy Policy explains how Google handles data.
Chilli Tagger only uploads videos to our own channel. It doesn’t read, change or delete anything else on YouTube, and its sign-in is kept only on our coaches’ computers. If you ever signed in to Chilli Tagger with a Google account, you can remove its access at any time at myaccount.google.com/permissions.
TikTok
Our own scheduling app, Chilli Scheduler, posts Chilli Badminton’s videos to the Chilli Badminton TikTok account using TikTok’s Login Kit and Content Posting API. When we connect our TikTok account, TikTok gives the app that account’s basic profile (name, username and profile picture) and permission to post videos to it. We use this only to show which account a video is going to and to post our videos.
Chilli Scheduler only posts to our own TikTok account. It doesn’t read, change or delete anything else on TikTok, and it can’t see anyone else’s account. Its TikTok sign-in is kept privately on our server, only our staff can use the app, and the connection can be removed at any time from the app or from TikTok’s app permissions settings. TikTok’s Privacy Policy explains how TikTok handles data.
Website visits
Our website uses Google Analytics to count visits and see which pages are popular. It records things like the pages you open, roughly where you are (city or country), and the type of device and browser. It does not tell us who you are. Google Analytics uses cookies; you can block them in your browser settings, or with Google’s opt-out add-on.
When you send us an enquiry or Heat Check form, what you type is emailed to us. The website itself doesn’t store it.
Sharing
We don’t sell your information. We share it only with the services we use to run the club:
- Hostinger: website and club records hosting, and email.
- Cloudflare: video storage, backups and the website’s spam check.
- Google / YouTube: match videos (unlisted) and website visit counts.
- TikTok, Facebook, Instagram, YouTube and LinkedIn: only for the club’s own posts, never your details.
- Render and Supabase: they run our social media scheduler, which holds only staff sign-ins and the club’s posts.
Our backups are encrypted before they leave our servers.
Keeping it safe
We keep our records private, and only our coaches can see them.
We keep our club records permanently, with a full history: when something changes, we add the new version and keep the old one, so we can always see what changed and when. Nothing is quietly overwritten or deleted.
Your choices
Email ask@chillibadminton.com to see or correct your details, close your Player Hub account, or ask about a video of you.
If you'd like us to stop using your details, we'll mark your record as closed: we won't contact you or use it again, but the record and its history stay, as explained above.
Changes
We may update this policy. The date at the top shows the latest version.
See also our Terms of Use.